- Other vendors sprayed and left. What should be different?
- Good work starts with finding the source: drains, past leaks, previous-tenant residue, or shared air handling. Treatment should come after.
- Can the work happen while the business is closed?
- Usually. Treatments requiring vacancy are typically scheduled after hours; ask when you get quotes.
- The smell seems to drift in from the suite next door. Can that be proven?
- Tracing the pathway (a shared plenum, wall gap, or drain line) should be part of the investigation. Fixing a neighbor's source is the landlord's call.
- Will employees smell chemicals the next day?
- They should not. Ask how ventilation and re-entry will be planned so the space smells neutral when staff return.
- Why won't anyone give a price over the phone?
- Square footage, the source, and the treatment method all change the cost. Expect a walkthrough first, then a written number.